Refund and Returns Policy

DreamHoliday Refund or Cancellation Policy
Last updated August 2022

Thank you for choosing DreamHoliday! We hope you are pleased with your purchase. However, if you are not fully satisfied, you may request a refund, store credit, or an exchange. Please review our refund policy below for more details.

REFUNDS

To be eligible for a refund, all returns must be postmarked within fifteen (15) days of the purchase date. Items must be in new, unused condition with all original tags and labels attached.

REFUND PROCESS

To request a refund, please contact our customer service team by emailing us at support@dreamholiday.co.uk with your Confirmation Email or DocuSign Booking Confirmation. Alternatively, you can mail your refund request in writing to:

DreamHoliday
128 City Road
London, United Kingdom EC1V 2NX

After receiving and inspecting your refund request, we will process your refund, change, or cancellation. Please allow fourteen (14) days for processing. Depending on your credit card company, refunds may take 1-2 billing cycles to reflect on your statement. We will notify you by email once your return has been processed.

EXCEPTIONS

Please note the following:

• Sale Items: Refunds are available only if the DocuSign Confirmation Booking was emailed at the time of payment.
• Administrative Charges: A 20% fee of the ticket fare will be deducted for refunds or cancellations.
• No Show: Refunds are not available for no-show cases.
• Late Arrivals: No refunds will be issued for late arrivals at the airport. Passengers must arrive at least 3 hours before departure, as stated in the booking contract.
• 48-Hour Policy: Refunds, cancellations, or date changes must be requested at least 48 hours before the departure date.
• Non-Refundable Taxes: Airline or other applicable taxes are non-refundable.

QUESTIONS

If you have any questions about our refund policy, please contact us at support@dreamholiday.co.uk.

Thank you for traveling with DreamHoliday!