Privacy Policy for Dreamholida Limited

Last Updated: [11/4/2024]

Dreamholida Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website dreamholida.co.uk or use our services.

1. Information We Collect

We may collect and process the following types of information about you:

• Personal Identification Information: Includes your name, address, phone number, email address, and other information you provide when making a booking or inquiry.
• Financial Information: Includes payment details provided when booking a tour. Note that payments are processed through secure third-party providers, and we do not store your financial data.
• Usage Data: We may collect information on how you use our website, including your IP address, browser type, operating system, and the pages you visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your bookings, manage your account, and fulfill your requests.
• To Improve Our Services: To analyze and improve our website, services, and customer experience.
• To Communicate with You: To respond to inquiries, send booking confirmations, provide customer support, and send promotional offers (if you have opted to receive these).
• To Comply with Legal Obligations: To fulfill our legal obligations and respond to requests from public and government authorities.

3. Sharing Your Information

We may share your information with:

• Service Providers: Third-party companies who assist in providing our services, such as payment processors and travel partners. These providers have access to your information only to perform tasks on our behalf.
• Legal Authorities: If required by law, we may disclose your information in response to lawful requests or legal processes.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze site usage. Cookies are small files stored on your device that allow us to recognize your preferences. You can disable cookies through your browser settings; however, doing so may affect your experience on our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

As a user, you have the right to:

• Access and Correct: Request access to the personal data we hold about you and correct any inaccuracies.
• Withdraw Consent: Withdraw your consent to our use of your data, where we rely on your consent for processing.
• Delete: Request the deletion of your personal data, subject to certain exceptions.

To exercise any of these rights, please contact us at Support@dreamholida.co.uk.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of these other sites, so we encourage you to read their privacy policies before providing any personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if they are significant, we will provide a more prominent notice. Please review this policy periodically for any updates.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

• Company Name: Dreamholida Limited
• Phone: 020 3868 1384
• Email: Support@dreamholida.co.uk
• Address: 14 Seddon Street, Manchester, M12 4GP, United Kingdom

Thank you for choosing Dreamholida Limited. We are committed to safeguarding your privacy as you explore the world with us!

This template covers key privacy policy elements in compliance with UK and general GDPR regulations. It may still need further customization to fit the specific operational practices of your business.